Virtual Care Wherever You Are
Recuro Health Telehealth
Recuro Health gives enrolled members virtual access to medical and behavioral health care by phone, web, or mobile app. Connect with qualified providers from home, work, or while traveling—without sitting in a waiting room.
Your Virtual Care Benefit
Convenient care from a phone, computer, or app
Enrolled members can use Recuro for eligible virtual urgent care and behavioral health services. Providers can review symptoms, discuss a diagnosis, develop a treatment plan, and send eligible prescriptions to the member’s preferred pharmacy when medically appropriate.
24/7/365virtual urgent care access
Board-Certifiedphysicians for eligible medical needs
Phone or Videomultiple ways to connect with care
Follow-Up Accessask questions after eligible visits
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Telehealth is not appropriate for an emergency.
Call 911 or seek immediate emergency care for severe or life-threatening symptoms. Recuro is intended for needs that can safely be evaluated remotely.
Getting Started
Set up your account and request a visit
Registration makes future visits faster, but enrolled members may also call 855-6RECURO for assistance and 24/7 virtual urgent care access.
Open Recuro
Download the Recuro Care app or visit member.recurohealth.com.
Enter member information
Provide the employer or member identification information requested.
Create your login
Set up a username and secure password.
Complete your history
Enter medications, allergies, symptoms, and medical history.
Request your visit
Select the patient, location, and visit type, then follow the prompts.
Before starting a visit
- Confirm that you elected Recuro during benefits enrollment.
- Have personal and coverage information available.
- Choose a quiet, private location with reliable service.
- Have medications, allergies, and symptoms ready.
- Confirm your preferred pharmacy before the visit ends.
Virtual Urgent Care
Common concerns that may be treated virtually
A Recuro provider determines whether a condition can be treated virtually or requires in-person evaluation.
Cold and flu
Cough, congestion, sore throat, fever, and similar concerns.
Allergies
Seasonal allergies and eligible non-emergency symptoms.
Skin concerns
Acne, minor rashes, insect bites, and irritations.
Ear and eye concerns
Selected ear problems and symptoms such as pink eye.
Digestive concerns
Nausea and certain gastrointestinal symptoms.
Urinary concerns
Symptoms of eligible urinary tract infections.
Behavioral Health
Virtual mental wellness support
Depending on the coverage elected and service availability, Recuro may provide virtual therapy, counseling, psychiatry, medication management, behavioral health assessments, and coordinated treatment planning.
Therapy and counseling
Virtual support for stress, anxiety, grief, depression, and family challenges.
Psychiatry
Virtual psychiatric evaluation and medication management when included and clinically appropriate.
Coordinated care
Medical and behavioral health providers may collaborate on treatment planning.
Dependent Access
Add and manage eligible dependents
Dependents must be included under the employee’s elected Recuro coverage before they can use the service.
- Sign in to the primary member account.
- Select “Dependent’s Account Actions” from the dashboard.
- Add or verify the dependent profile and requested information.
- Select the correct enrolled patient before requesting a visit.
Plan Resources
Learn more and get started
Review services, setup instructions, Spanish information, and dependent guidance.
English
Recuro Plan Information
Review virtual urgent care and behavioral health features.
View plan informationEspañolInformación del Plan
Consulte información en español sobre los servicios disponibles.
Ver informaciónSetup GuideHow to Get Started
Review registration, medical history, and visit scheduling.
View setup guideDependentsDependent Profiles
Learn how to manage dependent accounts and select the patient.
View dependent guideQuick Answers
Frequently asked questions
Is Recuro available to every Midland ISD employee?
No. It is available only to employees who elected the coverage during benefits enrollment and eligible dependents enrolled under that coverage.
How do I access a virtual visit?
Use the Recuro Care app, visit member.recurohealth.com, or call 855-6RECURO.
Do I have to register online first?
Registration is recommended, but enrolled members may call 855-6RECURO for 24/7 urgent-care access.
Can Recuro prescribe medication?
A provider may send an eligible prescription when medically appropriate and permitted for virtual prescribing.
Can covered dependents use Recuro?
Yes, when they are enrolled under the employee’s elected coverage and added to the member account.
Is Recuro appropriate for an emergency?
No. Call 911 or seek immediate emergency care for severe or life-threatening symptoms.
Care when you need it, wherever you are.
Enrolled Recuro members can access eligible virtual care through the app, member website, or by calling 855-6RECURO.