When to call the ESS Call Center:

    • (Substitutes) To update personal information for ESS
    • (Substitutes) Payroll concerns/questions
    • (Substitute/ Staff) Login credentials/ Forgot password/ Frontline help
    • (Campus Principal/ Staff) Update absences
    • (Campus Principal) General substitute questions/concerns
    • (Campus Principal) General questions about a Substitute assignment

    How to call the ESS Call Center: 

    • Complete the ESS web form
    • Call 1-800-641-0140 (6AM - 6PM)
    • Voicemails will generate an (ESS) help desk ticket 

    For Application Assistance:

    • Contact: Ismael Garcia at 432-894-9146; Email: igarcia@ess.com

    To request Substitute assignments/grade level CHANGES:

    • Contact Raelynn Coleman at 432-556-5061; Email: rcoleman@ess.com