CONTACT INFORMATION

When to call the ESS Call Center:

• (Substitutes) To update personal information for ESS
• (Substitutes) Payroll concerns/questions
• (Substitute/ Staff) Login credentials/ Forgot password/ Frontline help
• (Campus Principal/ Staff) Update absences
• (Campus Principal) General substitute questions/concerns
• (Campus Principal) General questions about a Substitute assignment

How to call the ESS Call Center: 

• Complete the ESS web form
• Call 1-800-641-0140 (6AM - 6PM)
• Voicemails will generate an (ESS) help desk ticket 

For Application Assistance:

• Contact: Ismael Garcia at 432-894-9146; Email: igarcia@ess.com

To request Substitute assignments/grade level CHANGES:

• Contact Raelynn Coleman at 432-556-5061; Email: rcoleman@ess.com